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FedEx Service Alerts

 In FedEx Service Alerts

What to know about shipment delays

Record-breaking e-commerce orders, COVID-19 closures and weather events may cause package delays. Find out what you can do to manage your shipments.

Current situations affecting shipments


shipping alert icon

Heavy package volume

Heavy package
volume

The COVID-19 pandemic has created record-breaking shipment volumes. As more people shop online to avoid crowds in stores, those numbers have grown even more. This has created shipping volumes that are taxing logistics networks nationwide, which may cause delays.


retail alert icon

COVID-19 business closures

The pandemic continues to cause businesses around the country to close. If you need to send a shipment to an area that’s experiencing closures, contact your recipient before you ship to ensure they’re open and able to receive your package.


umbrella icon

Weather and other service disruptions

Seasonal weather events and other disruptions may occur and cause delays for inbound and outbound shipments. Our top priorities are the safety and well-being of our team members and providing the best service to our customers.  

The money-back guarantee is currently suspended. See the Service Guide for more information.

Ways to manage your shipments

Whether you’re a shipper or a recipient, there are actions you can take to have more control over your shipments.

For shipments already in progress

If you’re a shipper

Redirect your shipment

  • Have your package sent to a FedEx location to be held for the recipient at no additional charge
    • To redirect a package on fedex.com:
      • Click the Tracking dropdown
      • Enter the tracking number
      • Select “Manage Delivery”
      • Select “Hold at Location”
    • Or call 1.800.GoFedEx 1.800.463.3339

Reroute your shipment

  • Send your package to another address by calling 1.800.GoFedEx 1.800.463.3339
  • Reroute requests are subject to restrictions; packages delivered to addresses other than the original destination may be subject to additional transportation fees and surcharges as outlined in the FedEx Service Guide
Return the shipment to you
 
  • Have the shipment returned to you by calling 1.800.GoFedEx 1.800.463.3339
  • Returns to the shipper are billed to the original shipper or the appropriate payor; the shipper or the appropriate payor must agree to pay for the return charges which include freight charges, and any applicable duties and taxes as outlined in the FedEx Service Guide

Have your shipment held at the destination service center for the recipient

To request a hold: 

  • Visit the FedEx Freight Locations page
    • Enter the ZIP code to find the service center nearest the recipient
    • Call the service center and request the hold
 

Or call Freight Customer Service at 1.866.393.4585

If you’re a recipient

  • Start by tracking your shipment
  • Redirect it to a retail location or reroute it with FedEx Delivery Manager®
  • Or call the shipper and request that they redirect or reroute the shipment 

  • Start by tracking your shipment
  • Contact the shipper to have your shipment redirected to a nearby service center for you to pick up
 
 

Before shipping

  • Check the active service alerts to see if any of them apply to your package’s origin or destination area
  • Contact your recipient to ensure they’re able to receive your package
  • For FedEx Express or FedEx Ground shipments, you can choose FedEx Hold at Location when you’re creating your shipping label; your recipient will be able to pick up their package at a FedEx retail network location

For FedEx Express or FedEx Ground shipments

  • Have your shipper send your package to an alternate address that hasn’t been affected by a service disruption
  • Allow for extra shipping time to compensate for delays

If you’re a shipper

For FedEx Express® or FedEx Ground® shipments

Redirect your shipment

  • Have your package sent to a FedEx location to be held for the recipient at no additional charge
    • Redirect a package on fedex.com:
      • Click the Tracking dropdown
      • Enter the tracking number
      • Select “Manage Delivery”
      • Select “Hold at Location”
    • Or call 1.800.GoFedEx 1.800.463.3339

Reroute your shipment

  • Send your package to another address by calling 1.800.GoFedEx 1.800.463.3339
  • Reroute requests are subject to restrictions. Packages delivered to addresses other than the original destination may be subject to additional transportation fees and surcharges as outlined in the FedEx Service Guide. 
Return the shipment to you
  • Have the shipment returned to you by calling 1.800.GoFedEx 1.800.463.3339
  • Returns to the shipper are billed to the original shipper or the appropriate payor. The shipper or the appropriate payor must agree to pay for the return charges which include freight charges, and any applicable duties and taxes as outlined in the FedEx Service Guide.
For FedEx Freight® shipments
  • Have your shipment held at the destination service center for the recipient
  • To request a hold: 
    • Visit the FedEx Freight Locations page
      • Enter the ZIP code to find the service center nearest the recipient
      • Call the service center and request the hold
    • Or call Freight Customer Service at 1.866.393.4585
 

If you’re a recipient
 
For FedEx Express or FedEx Ground shipments
  • Start by tracking your shipment
  • Redirect it to a retail location or reroute it with FedEx Delivery Manager®
  • Or call the shipper and request that they redirect or reroute the shipment 
For FedEx Freight shipments
  • Start by tracking your shipment
  • Contact the shipper to have your shipment redirected to a nearby service center for you to pick up
 
 

If you’re a shipper

  • Check the active service alerts to see if any of them apply to your package’s origin or destination area
  • Contact your recipient to ensure they’re able to receive your package
  • For FedEx Express or FedEx Ground shipments, you can choose FedEx Hold at Location when you’re creating your shipping label; your recipient will be able to pick up their package at a FedEx retail network location
 

If you’re a recipient
 
For FedEx Express or FedEx Ground shipments
  • Have your shipper send your package to an alternate address that hasn’t been affected by a service disruption
  • Allow for extra shipping time to compensate for delays

For more helpful information, see our Guide for Tracking and Managing Deliveries.

Weather and other service disruptions

 

FedEx Express National Service Disruption

February 11, 2021

FedEx Express experienced substantial disruptions at the Memphis hub last night due to winter weather conditions. Potential delays are possible for package deliveries across the U.S. with a delivery commitment of February 11, 2021. FedEx is committed to provide service to the best of our ability. Please continue to check fedex.com for updates.

Continue to check the status of your shipments on fedex.com or go to fedex.com for updates to FedEx Service Alerts.  You can stay up to date by subscribing to service disruption email notifications at the FedEx Email Subscription Center.

Operational impacts to other FedEx operating companies may vary due to local weather conditions.

Our suspension of Money-Back-Guarantee is ongoing at this time due to the increase in U.S. e-commerce and other effects of the pandemic throughout the world.

 

Winter Storms

February 11, 2021

Winter storms are causing hazardous conditions across the U.S. Our top priority is the safety and well-being of our team members, as well as providing the highest level of service to our customers. Although contingency plans are in place, some service delays and disruptions can be anticipated for inbound and outbound shipments across the U.S. FedEx is committed to providing service to the best of our ability in areas that can be safely accessed. 

Click here to download additional details on cities, states and ZIP Codes affected. 

Up to date information on weather advisories can be found at the National Weather Service. 

FedEx cares about your safety and we encourage you to prepare for natural disasters. Click here to learn how to prepare your family. 

Shipping to affected areas?

To help avoid delays, we encourage you to contact your recipients to verify whether their location is open or able to receive deliveries. 

Note that potential service disruptions may not affect FedEx Express, FedEx Ground, FedEx Freight, FedEx Office, etc. the same. This may result in different levels of impact as well as cities, states and ZIP Codes serviced. 

Continue to check fedex.com for service updates. For specific shipment status information, please track your shipment at fedex.com. You can also stay up to date by subscribing to FedEx Service Alert email notifications at the FedEx Email Subscription Center. Our suspension of Money-Back-Guarantee is ongoing at this time due to the increase in U.S. e-commerce and other effects of the pandemic throughout the world.

Regulatory news and updates

We issue a regulatory alert when a new regulatory agency or legal requirement is established that may impact international shipping, or when an existing one changes.

A regulatory update can be issued to communicate any of the following:

  • A previously published regulatory alert is still in effect.
  • Deadlines have been extended.
  • Recently announced requirements have changed. 

Review the latest regulatory alerts and news below. The date listed is the date the alert or update is posted. All files are provided as PDFs and separated by service region. You’ll need the free Adobe Reader software to open them. Download Adobe Reader.

Posted on December 15, 2020

  • Alert: Requirements and Guidelines for Shipping Gifts to Thailand

Posted on October 19, 2020

  • Alert: Australia – Khapra Beetle High Risk

Posted on August 11, 2020

  • Alert: Australia – Export of Personal Protective Equipment (PPE)

Posted on February 17, 2020

  • Alert: U.S. and Japan Free Trade Agreement (Phase One)

Posted on December 24, 2019

  • Update: Munitions of War (MOW) Articles Strictly Prohibited into or through Singapore

Posted on October 14, 2019

  • Alert: Prohibition on Electronic Cigarettes to Singapore

Posted on January 14, 2019

  • Alert: Comprehensive and Progressive for Trans-Pacific Partnership (CPTPP)

Posted on January 11, 2019

  • Alert: Japan-EU Economic Partnership Agreement

Posted on June 29, 2018

  • Alert: Australian Country of Origin Food Labelling

Posted on May 18, 2018

  • Alert: Australia Imposes GST on Low Value Imports


Posted on January 5, 2021

  • Alert: The Canada-United Kingdom Trade Continuity Agreement (CUKTCA)

Posted on September 21, 2020

  • Alert: U.S. and Canada Withdraw Recent Tariff Actions

Posted on September 4, 2020

  • Alert: Proposal for Imposition of Surtax on Certain Aluminum
    Products of U.S. Origin Effective September 16, 2020

Posted on August 18, 2020

  • Alert: Canada Export Policy Changes for Hong Kong

Posted on August 5, 2020

  • Alert: Canada — Low-Value Shipment Threshold Increase

Posted on June 15, 2020

  • Alert: Canada – The New NAFTA – CUSMA/USMCA/T-MEC

Posted on May 14, 2020

  • Alert: Introducing the United States-Mexico-Canada Agreement

Posted on April 9, 2020

  • Alert: Canada – Additional Measures in Response to the COVID-19 Pandemic

Posted on October 29, 2019

  • Alert: Modernization of the Canada-Israel Free Trade Agreement (CIFTA)

Posted on May 29, 2019

  • Update: Changes to Canada Surtaxes for Certain U.S. Originating Goods

Posted on January 14, 2019

  • Alert: Comprehensive and Progressive Agreement for Trans-Pacific Partnership (CPTPP)

Posted on January 3, 2019

  • Alert: New Canadian Food Inspection Agency (CFIA) Safe Food for Canadians Regulations (SFCR)

Posted on July 6, 2018

  • Alert: Canada – Single Window initiative (SWI)

Posted on June 29, 2018

  • Alert: Canada Introduces New Surtaxes for Certain U.S. Originating Goods


Posted on May 27, 2020

  • Update: Expiry of Temporary EU Export and Import Controls on Personal Protective Equipment

Posted on April 27, 2020

  • Alert: European Union (EU) Personal Protective Equipment (PPE) Restrictions

Posted on January 11, 2019

  • Alert: Japan-EU Economic Partnership Agreement

Posted on June 13, 2018

  • Alert: EU Increases Duties on Certain U.S. Goods

Posted on February 14, 2018

  • Alert: Documentation Changes to U.S.-IL Free Trade Agreement Effective April 1

Posted on February 6, 2018

  • Alert: Portugal Simplifies the Import VAT Processing for VAT-Registered Entities


Posted on August 10, 2020

  • Alert: Colombia Full Implementation of De minimis

Posted on July 7, 2020

  • Update: Mexico Import Details for USMCA

Posted on June 19, 2020

  • Alert: Mexico Import Details for USMCA 

Posted on May 14, 2020

  • Alert: Introducing the United States-Mexico-Canada Agreement

Posted on January 14, 2019

  • Alert: Comprehensive and Progressive Agreement for Trans-Pacific Partnership (CPTPP)

Posted on June 7, 2018

  • Alert: Argentina Increased FOB Value for Imports

Posted on April 25, 2018

  • Update: Wood Packaging Materials Requirements in Mexico


Posted on January 20, 2021

  • Alert: U.S. Customs Withhold Release Order on Certain Products from China

Posted on January 15, 2021

  • News: Commerce to Require Aluminum Import Licenses Beginning January 25

Posted on January 12, 2021

  • Update: Extension of FEMA U.S. PPE Export Review Process

Posted on January 11, 2021

  • Alert: U.S. Department of Commerce Country List Changes for Mexico, Cyprus and Ukraine

Posted on January 11, 2021

  • Update: U.S. Modification to the WTO Large Civil Aircraft Dispute

Posted on January 5, 2021

  • News: ORM-D Classification Change to Limited Quantity effective January 1, 2021

Posted on January 5, 2021

  • News: U.S. Department of Agriculture (USDA) Animal and Plant Health Inspection Service (APHIS) Import Process Changes Effective January 25, 2021

Posted on January 5, 2021

  • Alert: China 301 Tariff and Miscellaneous Tariff Bill Update

Posted on December 29, 2020

  • Alert: Department of Commerce Changes for Hong Kong SAR, China

Posted on December 29, 2020

  • Alert: Generalized System of Preferences Expires December 31, 2020

Posted on December 28, 2020

  • News: Customs Enforcement on Chinese Goods Made With Forced Labor

Posted on December 10, 2020

  • News: Steel Import Monitoring and Analysis (SIMA) modifications

Posted on December 7, 2020

  • News: Brexit Impacts for US Export Shipments Beginning January 1, 2021

Posted on December 2, 2020

  • Alert: China ITAR Concerns

Posted on October 29, 2020

  • Alert: Shipping Gifts to the U.S. via FedEx Express 2020

Posted on October 20, 2020

  • Alert: China and U.S. Tariff Actions October 2020

Posted on September 23, 2020

  • Alert: China and U.S. Tariff Actions September 2020 

Posted on September 21, 2020

  • Alert: U.S. and Canada Withdraw Recent Tariff Actions

Posted on September 4, 2020

  • Alert: U.S. Modification to the WTO Large Civil Aircraft Dispute

Posted on September 3, 2020

  • Alert: U.S. Reinstates 232 Aluminum Tariffs on Canada Origin Goods

Posted on August 27, 2020

  • Alert: Change in Marking Requirements for Hong Kong Origin Merchandise into U.S.

Posted on August 20, 2020

  • Alert: China – U.S. Tariff Actions August 2020

Posted on August 10, 2020

  • Alert: Changes to FEMA’S U.S. PPE Export Review Process

Posted on July 31, 2020

  • Update: U.S. Export Licensing Changes for Hong Kong

Posted on July 29, 2020

  • Alert: Customs Merchandise Processing Fee Increase 2020

Posted on July 27, 2020

  • Alert: China and the U.S. Tariff Actions July 2020

Posted on July 2, 2020

  • Alert: U.S. Export Licensing Changes for Hong Kong

Posted on June 30, 2020

  • Update: U.S. Export Control Changes for China, Russia and Venezuela

Posted on June 24, 2020

  • Alert: China and the U.S. Tariff Actions June 2020

Posted on June 11, 2020

  • Alert: U.S. Export Control Changes for China, Russia and Venezuela

Posted on June 9, 2020

  • Alert: U.S. Import Details for USMCA

Posted on May 18, 2020

  • Alert: China and the U.S. Tariff Actions May 2020

Posted on May 14, 2020

  • Alert: Introducing the United States-Mexico-Canada Agreement

Posted on April 23, 2020

  • Update: FDA Import Requirements for Personal Protective Equipment

Posted on April 22, 2020

  • Alert: FEMA Notification of Exemptions to Temporary Final Rule

Posted on April 15, 2020

  • Alert: China and the U.S. Tariff Actions April 2020

Posted on April 13, 2020

  • Alert: Actions Taken to Protect Scarce Personal Protective Equipment in the U.S.

Posted on April 8, 2020

  • Update: FDA Import Requirements for Personal Protective Equipment

Posted on March 31, 2020

  • Alert: FDA Import Requirements for Personal Protective Equipment

Posted on March 18, 2020

  • Alert: Lacey Act De Minimis Exception

Posted on March 18, 2020

  • Alert: China and U.S. Tariff Actions March 2020

Posted on February 17, 2020

  • Alert: U.S. and Japan Free Trade Agreement (Phase One)

Posted on February 17, 2020

  • Alert: China and U.S. Tariff Actions February 2020

Posted on January 30, 2020

  • Alert: Section 232 Tariffs on Steel and Aluminum Derivatives

Posted on January 21, 2020

  • Alert: Economic and Trade Agreement Between U.S. and China (Phase One)

Posted on December 23, 2019

  • Alert: China – U.S. Tariff Actions December 2019

Posted on December 16, 2019

  • Alert: CITES Changes November 2019

Posted on November 21, 2019

  • Alert: China – U.S. Tariff Actions November 2019

Posted on November 15, 2019

  • Alert: Incoterms® 2020 Effective January 1, 2020

Posted on November 11, 2019

  • Alert: Shipping Gifts to the U.S. via FedEx Express 2019

Posted on October 22, 2019

  • Alert: China – U.S. Tariff Actions October 2019

Posted on October 14, 2019

  • Alert: 2019 Miscellaneous Tariff Bill Petition Process

Posted on October 14, 2019

  • Alert: APHIS Amends Entry Requirements for Tomato and Pepper Seeds Imported into the U.S.

Posted on October 10, 2019

  • Alert: WTO Arbitrator Rules U.S. Can Retaliate with $7.5 Billion in Tariffs for EU Airbus Subsidies

Posted on October 2, 2019

  • Alert: Annual Updating of the NAFTA Certificate of Origin

Posted on September 25, 2019

  • Alert: Letter of Conformity for Civil Aircraft Parts Imported to U.S.

Posted on September 10, 2019

  • Alert: China – U.S. Tariff Actions September 2019

Posted on August 29, 2019

  • Alert: Solid Wood Packing Materials U.S. Export Enforcement Issues

Posted on August 23, 2019

  • Alert: U.S. Announces Fourth Tranche of Section 301 Tariff Actions on China Origin Goods

Posted on August 6, 2019

  • Alert: Customs Merchandise Processing Fee Increase 2019

Posted on May 23, 2019

  • Alert: Changes to U.S. – IL FTA for Imports into U.S.

Posted on May 21, 2019

  • Alert: Changes to U.S. Steel and Aluminum Section 232 Tariff

Posted on May 21, 2019

  • Alert: Current U.S. Section 301 Tariff Actions on China-Origin Goods

Posted on February 26, 2019

  • Update: Requirements for Shipments Imported to Fulfillment Centers in U.S.

Posted on November 29, 2018

  • Update: U.S. Section 301 Tariff Actions Against China

Posted on November 1, 2018

  • Update: Reminder – Shipping Gifts to the U.S. via FedEx Express

Posted on September 26, 2018

  • Alert: FDA New and End-Dated Product Codes

Posted on September 18, 2018

  • Alert: Miscellaneous Tariff Bill of 2018

Posted on August 8, 2018

  • Alert: U.S. Customs Merchandise Processing Fee Increase

Posted on June 21, 2018

  • Alert: Requirements for Shipments Imported to Fulfillment Centers in U.S.

Posted on June 21, 2018

  • Alert: U.S. Section 301 Tariff Actions Against China

Posted on April 25, 2018

  • Alert: GSP Reinstated April 22, 2018

Posted on February 14, 2018

  • Alert: Documentation Changes to U.S.-IL Free Trade Agreement Effective April 1

Posted on February 6, 2018

  • Alert: Portugal Simplifies the Import VAT Processing for VAT-Registered Entities

Posted on February 6, 2018

  • Alert: FCC Import Clearance Update

Posted on December 21, 2017

  • Alert: Setting Up a Customs Bond for FedEx Express Imports into the U.S.

 

Online fraud alert

We have received reports of multiple fraudulent email campaigns disguised as FedEx delivery notices. These malicious spam emails can contain hyperlinks which, when clicked, will connect users to a compromised website that is hosting malware and can infect their computers or mobile devices. In addition, some of these emails may include an attachment, which, if opened, could infect the recipient’s computer or mobile device.

These fraudulent emails have appeared with a variety of subject lines, to include the following:

  • “Last reminder: First Name Last Name, please respond immediately.”
  • “FedEx: Not possible to make delivery”
  • “FedEx Express Ticket #12345”
  • “First Name FedEx International #12345”
  • If you receive a message matching the description above or any email that looks suspicious, do not open the email or click on any hyperlink. Do not open any attachment. Delete the email immediately or forward it to abuse@fedex.com. 

FedEx does not send unsolicited emails to customers requesting information regarding packages, invoices, account numbers, passwords or personal information. Unsolicited emails from an unauthorized third party cannot be prevented by FedEx. 

If you are expecting an email from FedEx, confirm the email was sent from an official FedEx email address (Name@fedex.com) and never access any hyperlink that does not point to www.fedex.com. 

Visit the Recognize and Report Fraud page for more information about fraudulent emails. 


We invite you to go to our FedEx Trust Center to learn more about protecting yourself online. By following a few simple tips, you can make your online experience safer and more secure.



Example of fraudulent email #1

In the fraudulent example above, the email contains a subject line “Last reminder: FirstName LastName, please respond immediately.” Selecting the button “Update My Address” will create a new email message prepopulated with a list of email addresses. This button, when clicked, could potentially execute code in the background which may be malicious. In addition, sending your physical address to any of the listed email addresses could potentially set you up as a target for additional scams.


Example of fraudulent email #2

In the fraudulent email example above, the hyperlink denoted by the underlined “here” can point to one of many thousands of infected URLs originating from all over the globe. Hovering your mouse pointer over the link will reveal what URL you will be sent to if you click it. Just visiting the site can infect your computer. Please do not access any hyperlink that does not point to www.fedex.com.

 

Additional Examples of Fraudulent Emails


Example of fraudulent email #3


Example of fraudulent email #4


Example of fraudulent email #5

Weather and other service disruptions

 

FedEx Express National Service Disruption

February 11, 2021

FedEx Express experienced substantial disruptions at the Memphis hub last night due to winter weather conditions. Potential delays are possible for package deliveries across the U.S. with a delivery commitment of February 11, 2021. FedEx is committed to provide service to the best of our ability. Please continue to check fedex.com for updates.

Continue to check the status of your shipments on fedex.com or go to fedex.com for updates to FedEx Service Alerts.  You can stay up to date by subscribing to service disruption email notifications at the FedEx Email Subscription Center.

Operational impacts to other FedEx operating companies may vary due to local weather conditions.

Our suspension of Money-Back-Guarantee is ongoing at this time due to the increase in U.S. e-commerce and other effects of the pandemic throughout the world.

 

Winter Storms

February 11, 2021

Winter storms are causing hazardous conditions across the U.S. Our top priority is the safety and well-being of our team members, as well as providing the highest level of service to our customers. Although contingency plans are in place, some service delays and disruptions can be anticipated for inbound and outbound shipments across the U.S. FedEx is committed to providing service to the best of our ability in areas that can be safely accessed. 

Click here to download additional details on cities, states and ZIP Codes affected. 

Up to date information on weather advisories can be found at the National Weather Service. 

FedEx cares about your safety and we encourage you to prepare for natural disasters. Click here to learn how to prepare your family. 

Shipping to affected areas?

To help avoid delays, we encourage you to contact your recipients to verify whether their location is open or able to receive deliveries. 

Note that potential service disruptions may not affect FedEx Express, FedEx Ground, FedEx Freight, FedEx Office, etc. the same. This may result in different levels of impact as well as cities, states and ZIP Codes serviced. 

Continue to check fedex.com for service updates. For specific shipment status information, please track your shipment at fedex.com. You can also stay up to date by subscribing to FedEx Service Alert email notifications at the FedEx Email Subscription Center. Our suspension of Money-Back-Guarantee is ongoing at this time due to the increase in U.S. e-commerce and other effects of the pandemic throughout the world.

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