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FedEx Service Alerts

 In FedEx Service Alerts


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How we’re responding to COVID-19

Our first priority has always been the health and safety of our team members, customers, and communities. So we’re taking every step to protect you and our team members while continuing to deliver the best service and experience. And we’re more committed than ever to making sure that you get the items you need when you need them, whether they’re for your health, home, or business. Get the latest service impact information.

Our first priority has always been the health and safety of our team members, customers, and communities. So we’re taking every step to protect you and our team members while continuing to deliver the best service and experience. And we’re more committed than ever to making sure that you get the items you need when you need them, whether they’re for your health, home, or business. Get the latest service impact information.

 

Aftermath of Hurricane Delta

October 14, 2020

The aftermath of Hurricane Delta continues to cause hazardous conditions across portions of Louisiana. Our top priority is the safety and well-being of our team members, as well as providing the highest level of service to our customers. Although contingency plans are in place, some service delays and disruptions can be anticipated for inbound and outbound shipments across portions of Louisiana. FedEx is committed to providing service to the best of our ability in areas that can be safely accessed.

Click here to download affected cities, states and ZIP Codes.

Up to date information on weather advisories can be found at the National Weather Service.

FedEx cares about your safety and we encourage you to prepare for natural disasters. Click here to learn how to prepare your family.

Shipping to affected areas?
To help avoid delays, we encourage you to contact your recipients to verify whether their location is open or able to receive deliveries.

Note that potential service disruptions may not affect FedEx Express, FedEx Ground, FedEx Freight, FedEx Office, etc. the same. This may result in different levels of impact as well as cities, states and ZIP Codes serviced.

Continue to check fedex.com for service updates. For specific shipment status information, please track your shipment at fedex.com. You can also stay up to date by subscribing to FedEx Service Alert email notifications at the FedEx Email Subscription Center. Our suspension of Money-Back-Guarantee is ongoing at this time due to the increase in U.S. e-commerce and other effects of the pandemic throughout the world.

Stay connected with service delays and disruptions

When the unexpected happens, communication is key. Uncontrollable events like weather or natural disasters can disrupt transportation flow—and your supply chain. When that happens, FedEx remains focused on supporting our customers and communities with services and information when you need it most. Thanks to our transportation and logistics network, we’re ready to assist with crucial humanitarian efforts as we keep commerce, healthcare, and other industries moving around the world.

Keep up with the latest Service Alerts on this page, or sign up for alerts on service delays and disruptions to stay a
step ahead. 

When the unexpected happens, communication is key. Uncontrollable events like weather or natural disasters can disrupt transportation flow—and your supply chain. When that happens, FedEx remains focused on supporting our customers and communities with services and information when you need it most. Thanks to our transportation and logistics network, we’re ready to assist with crucial humanitarian efforts as we keep commerce, healthcare, and other industries moving around the world.

Keep up with the latest Service Alerts on this page, or sign up for alerts on service delays and disruptions to stay a
step ahead. 

Residential deliveries

Stay in control over your deliveries. Sign up for FedEx Delivery Manager to receive notifications on when to expect your deliveries, tell your FedEx driver where to leave packages at your home, and even redirect them to another address.

Regulatory news and updates

FedEx issues a regulatory alert when a new regulatory agency or legal requirement is established that may impact international shipping, or when an existing one changes.

A regulatory update can be issued to communicate any of the following:

  • A previously published regulatory alert is still in effect.
  • Deadlines have been extended.
  • Recently announced requirements have changed. 

Review the latest regulatory alerts and news below. The date listed is the date the alert or update is posted. All files are provided as PDFs and separated by service region. You’ll need the free Adobe Reader software to open them. Download Adobe Reader.

Asia Pacific

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Posted on August 11, 2020

  • Alert: Australia – Export of Personal Protective Equipment (PPE)

Posted on February 17, 2020

  • Alert: U.S. and Japan Free Trade Agreement (Phase One)

Posted on December 24, 2019

  • Update: Munitions of War (MOW) Articles Strictly Prohibited into or through Singapore

Posted on October 14, 2019

  • Alert: Prohibition on Electronic Cigarettes to Singapore

Posted on January 14, 2019

  • Alert: Comprehensive and Progressive for Trans-Pacific Partnership (CPTPP)

Posted on January 11, 2019

  • Alert: Japan-EU Economic Partnership Agreement

Posted on June 29, 2018

  • Alert: Australian Country of Origin Food Labelling

Posted on May 18, 2018

  • Alert: Australia Imposes GST on Low Value Imports

Canada

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Group Created with Sketch.

Posted on September 21, 2020

  • Alert: U.S. and Canada Withdraw Recent Tariff Actions

Posted on September 4, 2020

  • Alert: Proposal for Imposition of Surtax on Certain Aluminum
    Products of U.S. Origin Effective September 16, 2020

Posted on August 18, 2020

  • Alert: Canada Export Policy Changes for Hong Kong

Posted on August 5, 2020

  • Alert: Canada — Low-Value Shipment Threshold Increase

Posted on June 15, 2020

  • Alert: Canada – The New NAFTA – CUSMA/USMCA/T-MEC

Posted on May 14, 2020

  • Alert: Introducing the United States-Mexico-Canada Agreement

Posted on April 9, 2020

  • Alert: Canada – Additional Measures in Response to the COVID-19 Pandemic

Posted on October 29, 2019

  • Alert: Modernization of the Canada-Israel Free Trade Agreement (CIFTA)

Posted on May 29, 2019

  • Update: Changes to Canada Surtaxes for Certain U.S. Originating Goods

Posted on January 14, 2019

  • Alert: Comprehensive and Progressive Agreement for Trans-Pacific Partnership (CPTPP)

Posted on January 3, 2019

  • Alert: New Canadian Food Inspection Agency (CFIA) Safe Food for Canadians Regulations (SFCR)

Posted on July 6, 2018

  • Alert: Canada – Single Window initiative (SWI)

Posted on June 29, 2018

  • Alert: Canada Introduces New Surtaxes for Certain U.S. Originating Goods

Europe, the Middle East and Africa

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Posted on May 27, 2020

  • Update: Expiry of Temporary EU Export and Import Controls on Personal Protective Equipment

Posted on April 27, 2020

  • Alert: European Union (EU) Personal Protective Equipment (PPE) Restrictions

Posted on January 11, 2019

  • Alert: Japan-EU Economic Partnership Agreement

Posted on June 13, 2018

  • Alert: EU Increases Duties on Certain U.S. Goods

Posted on February 14, 2018

  • Alert: Documentation Changes to U.S.-IL Free Trade Agreement Effective April 1

Posted on February 6, 2018

  • Alert: Portugal Simplifies the Import VAT Processing for VAT-Registered Entities

Latin America and the Caribbean

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Posted on August 10, 2020

  • Alert: Colombia Full Implementation of De minimis

Posted on July 7, 2020

  • Update: Mexico Import Details for USMCA

Posted on June 19, 2020

  • Alert: Mexico Import Details for USMCA 

Posted on May 14, 2020

  • Alert: Introducing the United States-Mexico-Canada Agreement

Posted on January 14, 2019

  • Alert: Comprehensive and Progressive Agreement for Trans-Pacific Partnership (CPTPP)

Posted on June 7, 2018

  • Alert: Argentina Increased FOB Value for Imports

Posted on April 25, 2018

  • Update: Wood Packaging Materials Requirements in Mexico

United States

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Posted on September 23, 2020

  • Alert: China and U.S. Tariff Actions September 2020 

Posted on September 21, 2020

  • Alert: U.S. and Canada Withdraw Recent Tariff Actions

Posted on September 4, 2020

  • Alert: U.S. Modification to the WTO Large Civil Aircraft Dispute

Posted on September 3, 2020

  • Alert: U.S. Reinstates 232 Aluminum Tariffs on Canada Origin Goods

Posted on August 27, 2020

  • Alert: Change in Marking Requirements for Hong Kong Origin Merchandise into U.S.

Posted on August 20, 2020

  • Alert: China – U.S. Tariff Actions August 2020

Posted on August 10, 2020

  • Alert: Changes to FEMA’S U.S. PPE Export Review Process

Posted on July 31, 2020

  • Update: U.S. Export Licensing Changes for Hong Kong

Posted on July 29, 2020

  • Alert: Customs Merchandise Processing Fee Increase 2020

Posted on July 27, 2020

  • Alert: China and the U.S. Tariff Actions July 2020

Posted on July 2, 2020

  • Alert: U.S. Export Licensing Changes for Hong Kong

Posted on June 30, 2020

  • Update: U.S. Export Control Changes for China, Russia and Venezuela

Posted on June 24, 2020

  • Alert: China and the U.S. Tariff Actions June 2020

Posted on June 11, 2020

  • Alert: U.S. Export Control Changes for China, Russia and Venezuela

Posted on June 9, 2020

  • Alert: U.S. Import Details for USMCA

Posted on May 18, 2020

  • Alert: China and the U.S. Tariff Actions May 2020

Posted on May 14, 2020

  • Alert: Introducing the United States-Mexico-Canada Agreement

Posted on April 23, 2020

  • Update: FDA Import Requirements for Personal Protective Equipment

Posted on April 22, 2020

  • Alert: FEMA Notification of Exemptions to Temporary Final Rule

Posted on April 15, 2020

  • Alert: China and the U.S. Tariff Actions April 2020

Posted on April 13, 2020

  • Alert: Actions Taken to Protect Scarce Personal Protective Equipment in the U.S.

Posted on April 8, 2020

  • Update: FDA Import Requirements for Personal Protective Equipment

Posted on March 31, 2020

  • Alert: FDA Import Requirements for Personal Protective Equipment

Posted on March 18, 2020

  • Alert: Lacey Act De Minimis Exception

Posted on March 18, 2020

  • Alert: China and U.S. Tariff Actions March 2020

Posted on February 17, 2020

  • Alert: U.S. and Japan Free Trade Agreement (Phase One)

Posted on February 17, 2020

  • Alert: China and U.S. Tariff Actions February 2020

Posted on January 30, 2020

  • Alert: Section 232 Tariffs on Steel and Aluminum Derivatives

Posted on January 21, 2020

  • Alert: Economic and Trade Agreement Between U.S. and China (Phase One)

Posted on December 23, 2019

  • Alert: China – U.S. Tariff Actions December 2019

Posted on December 16, 2019

  • Alert: CITES Changes November 2019

Posted on November 21, 2019

  • Alert: China – U.S. Tariff Actions November 2019

Posted on November 15, 2019

  • Alert: Incoterms® 2020 Effective January 1, 2020

Posted on November 11, 2019

  • Alert: Shipping Gifts to the U.S. via FedEx Express 2019

Posted on October 22, 2019

  • Alert: China – U.S. Tariff Actions October 2019

Posted on October 14, 2019

  • Alert: 2019 Miscellaneous Tariff Bill Petition Process

Posted on October 14, 2019

  • Alert: APHIS Amends Entry Requirements for Tomato and Pepper Seeds Imported into the U.S.

Posted on October 10, 2019

  • Alert: WTO Arbitrator Rules U.S. Can Retaliate with $7.5 Billion in Tariffs for EU Airbus Subsidies

Posted on October 2, 2019

  • Alert: Annual Updating of the NAFTA Certificate of Origin

Posted on September 25, 2019

  • Alert: Letter of Conformity for Civil Aircraft Parts Imported to U.S.

Posted on September 10, 2019

  • Alert: China – U.S. Tariff Actions September 2019

Posted on August 29, 2019

  • Alert: Solid Wood Packing Materials U.S. Export Enforcement Issues

Posted on August 23, 2019

  • Alert: U.S. Announces Fourth Tranche of Section 301 Tariff Actions on China Origin Goods

Posted on August 6, 2019

  • Alert: Customs Merchandise Processing Fee Increase 2019

Posted on May 23, 2019

  • Alert: Changes to U.S. – IL FTA for Imports into U.S.

Posted on May 21, 2019

  • Alert: Changes to U.S. Steel and Aluminum Section 232 Tariff

Posted on May 21, 2019

  • Alert: Current U.S. Section 301 Tariff Actions on China-Origin Goods

Posted on February 26, 2019

  • Update: Requirements for Shipments Imported to Fulfillment Centers in U.S.

Posted on November 29, 2018

  • Update: U.S. Section 301 Tariff Actions Against China

Posted on November 1, 2018

  • Update: Reminder – Shipping Gifts to the U.S. via FedEx Express

Posted on September 26, 2018

  • Alert: FDA New and End-Dated Product Codes

Posted on September 18, 2018

  • Alert: Miscellaneous Tariff Bill of 2018

Posted on August 8, 2018

  • Alert: U.S. Customs Merchandise Processing Fee Increase

Posted on June 21, 2018

  • Alert: Requirements for Shipments Imported to Fulfillment Centers in U.S.

Posted on June 21, 2018

  • Alert: U.S. Section 301 Tariff Actions Against China

Posted on April 25, 2018

  • Alert: GSP Reinstated April 22, 2018

Posted on February 14, 2018

  • Alert: Documentation Changes to U.S.-IL Free Trade Agreement Effective April 1

Posted on February 6, 2018

  • Alert: Portugal Simplifies the Import VAT Processing for VAT-Registered Entities

Posted on February 6, 2018

  • Alert: FCC Import Clearance Update

Posted on December 21, 2017

  • Alert: Setting Up a Customs Bond for FedEx Express Imports into the U.S.

 

Online Fraud Alert

Fraudulent Email Alert

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We have received reports of multiple fraudulent email campaigns disguised as FedEx delivery notices. These malicious spam emails can contain hyperlinks which, when clicked, will connect users to a compromised website that is hosting malware and can infect their computers or mobile devices. In addition, some of these emails may include an attachment, which, if opened, could infect the recipient’s computer or mobile device.

These fraudulent emails have appeared with a variety of subject lines, to include the following:

  • “Last reminder: First Name Last Name, please respond immediately.”
  • “FedEx: Not possible to make delivery”
  • “FedEx Express Ticket #12345”
  • “First Name FedEx International #12345”
  • If you receive a message matching the description above or any email that looks suspicious, do not open the email or click on any hyperlink. Do not open any attachment. Delete the email immediately or forward it to abuse@fedex.com. 

FedEx does not send unsolicited emails to customers requesting information regarding packages, invoices, account numbers, passwords or personal information. Unsolicited emails from an unauthorized third party cannot be prevented by FedEx. 

If you are expecting an email from FedEx, confirm the email was sent from an official FedEx email address (Name@fedex.com) and never access any hyperlink that does not point to www.fedex.com. 

For more information about fraudulent emails visit the FedEx Trust Center. 

Protecting Yourself

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Protecting Yourself

We invite you to go to our FedEx Customer Protection Center to learn more about protecting yourself online. By following a few simple tips, you can make your online experience safer and more secure.

 

Video Resources:

  • Keeping your Children Safe Online – Have you had the “Digital Talk?”

Examples of Fraudulent Emails

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fraud 1

In the fraudulent example above, the email contains a subject line “Last reminder: FirstName LastName, please respond immediately.” Selecting the button “Update My Address” will create a new email message prepopulated with a list of email addresses. This button, when clicked, could potentially execute code in the background which may be malicious. In addition, sending your physical address to any of the listed email addresses could potentially set you up as a target for additional scams.


fraud 1

In the fraudulent email example above, the hyperlink denoted by the underlined “here” can point to one of many thousands of infected URLs originating from all over the globe. Hovering your mouse pointer over the link will reveal what URL you will be sent to if you click it. Just visiting the site can infect your computer. Please do not access any hyperlink that does not point to www.fedex.com.

 

Additional Examples of Fraudulent Emails


fraud 1


fraud 1


fraud 1

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