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UPS Service Alerts

 In UPS Service Alerts

Summary (Last Updated: 03/31/2020; 07:39) UPS is open for business: Service impacts related to Coronavirus

UPS is Open for Business

UPS operations will continue, with daily collections and deliveries except where constrained by government restrictions.

Suspension of Service Guarantee

Effective March 26, 2020 and until further notice, we have suspended the UPS Service Guarantee (also referred to as the UPS Money Back Guarantee) for all shipments from any origin to any destination. For all U.S. origin shipments, the Service Guarantee suspension became effective as of March 24, 2020.

Read more about how UPS is responding to the Coronavirus

Get the latest information on service impacts throughout the world.

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