4 Shipping Strategies to Increase Customer Satisfaction
4 Shipping Strategies That Will Increase Business And Customer Satisfaction
A shipping package is often the first thing a customer will tangibly hold in their hands that represents you as a company. Whether your company is brand new or well established, reliable shipping is the closing handshake that makes or breaks the customer’s willingness to stay loyal to a company.
With any company, a happy customer is the ultimate goal. To help you build satisfaction with your customers, here are four shipping strategies to employ:
1. Make your packaging shine
The unveiling of your product can either be mundane, or it can be extraordinary. And if you package your product in an attractive way, you create an experience for your customers that they’ll love to share with family and friends on social media. In fact, “unboxing videos” saw a 57% increase in popularity in 2014 on YouTube.
When you attractively package your product, you’re priming your customers for satisfaction.
2. Ship from close by to ensure speed on your shipments
In order to make your process as smooth and fast as possible, choose a distribution center that is in an area close to customers and close to manufacturing plants. Should anything go wrong with shipments, the turnaround time will be quick and effective, and you can turn a potentially unhappy customer into a satisfied customer.
3. Get your logistics down
Streamlined logistics with supply chain management will allow you to know where everything is and how it’s running (and how you can improve things, too). By utilizing detailed reports and top of the line tracking systems, you can feel in control of your shipping process.
4. Hire the right people
Having professional and friendly people at the helm of the ship will make any potential issues turn into opportunities. Customers want to interact with real people if they encounter a problem, and having trained specialists to answer questions or concerns will make the entire process a positive one.
5. Make accuracy a priority
Ensuring that your customers will receive their shipments in a timely manner is of the utmost importance. By using technology-driven systems and industry-leading software, a company can pinpoint where a shipment is and can identify and solve problems quickly should they occur.
Having peace of mind about shipments from your company is something that can make your business experience growth, profitability, and an increase in customer satisfaction. By utilizing smart shipping strategies, you can take your company to the next level and gain more loyal customers in the process.
With an industry-leading 99.9% accuracy, Elite OPS is a Utah distribution company that helps businesses achieve cost-effective, dependable, and fast delivery. By offering a variety of shipping options, we ensure personalized flexibility to best serve your company’s needs. Features such as shipping confirmations, shipment tracking, backorders, and international shipping are available to every customer.
Contact us today to learn more.